Terms of Service

Agreement to Terms

By engaging ITNavigator for IT support services, you agree to these Terms of Service. Please read them carefully before using our services.

Our Services

ITNavigator provides IT support, computer repairs, network services, website development, and related technology services to residential and small business clients in Auckland, New Zealand.

No Fix, No Charge Guarantee

Our "No Fix, No Charge" guarantee applies to diagnostic and repair services under the following conditions:

• The issue is within our scope of services
• The hardware is not beyond economical repair
• Required parts or software are available
• The client provides accurate information about the issue

This guarantee does not apply to data recovery services, website development projects, or ongoing managed IT support contracts.

Service Warranty

All repair work is covered by a 30-day warranty from the date of service. If the same issue recurs within this period, we will re-address it at no additional charge. This warranty does not cover new issues or problems caused by user action, software installations, or physical damage occurring after service.

Payment Terms

• Payment is due upon completion of services unless otherwise agreed
• We accept bank transfer, credit card, and cash payments
• Quotes are valid for 14 days unless otherwise specified
• For larger projects, a deposit may be required

Limitation of Liability

While we take every precaution, ITNavigator is not liable for data loss during repairs. We strongly recommend backing up your data before any service. Our liability is limited to the cost of services provided.

Cancellation Policy

You may cancel a scheduled appointment with at least 24 hours notice. Cancellations with less notice may incur a call-out fee to cover travel time and scheduling costs.

Governing Law

These Terms of Service are governed by the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of New Zealand courts.

Contact Us

If you have any questions about these Terms, please contact us at:

Email: support@itnavigator.nz
Phone: 022 362 9693